Frequently Asked Questions (FAQ)



Are A Heavenly Mess products tested?

Our products are independently tested by certified laboratories to be safe from lead and cadmium by FDA standards. We source our materials very carefully, and the very reason we created our products was to offer a non-toxic way to serve drinks.

Is Copper Safe and Benefits of Copper?

Our high quality 22 gauge 100 % pure copper is food safe and will not leach toxic chemicals when in contact with food. These types of copper have been used for food consumption in many cultures for generations, and are preferred materials for hospitals, commercial kitchens, and other environments where sanitation is a priority. When water is placed into a copper vessel it not only takes on the metal’s positive charge, but also all of the other positive properties inherent within it. Copper is known to scientists and the medical community as having anti-bacterial, anti-microbial, anti-viral, and anti-inflammatory properties which can help in first aid to speed up recovery times and heal wounds. Copper is also a necessary part of our diet and our bodies use it to produce new cells and to thrive. It helps strengthen our immune systems and if you drink water which has sat in copper for several hours it can greatly improve, and heal, parts of your digestive system. It also keeps your drinks cooler for longer.

How do I clean my Moscow Mule Mugs?

Choose a copper cleaning agent to remove any naturally occurring stains that may appear on your mugs – we recommend a product called Pitambari (available on Amazon) which has been used in India for generations for cleaning copper products(**this is not an affiliate product). An alternative to this is to use a lemon wedge with a pinch of salt to remove any of the natural staining that can appear on pure copper items. Wash your mugs with a mild detergent by hand and wipe them dry with a soft dry cloth – try not to keep any liquid in the mugs overnight.

Do not put in the dishwasher

Do not microwave – I know you are not crazy but We thought we would mention this anyway 😉

Do not use for hot beverages – copper is a superb conductor of heat and we do not recommend putting hot liquids in these mugs.


Will any of my A Heavenly Mess products get scratched or dented?

A Heavenly Mess products are made of polished copper that will show signs of use after years of faithful service. This is normal and safe. Use of ‘brillo’ pads or wire brushes will scratch the surface. As for getting dented, the cups are made of strong, high quality 22 gauge copper and are 1/2 pound in weight, not the thin tin that old-fashioned metal cups were made of. It is much more durable. That said if you apply an excessive amount of force it may dent.

What’s your return policy?

Return any of our products–no questions asked–within 30 days of purchase.

Do you ship oversees and to P.O. boxes?

Yes, we’ll ship your package anywhere that can accept deliveries, we do not ship to PO boxes.

Do you have customer service?

Of course! Our friendly and knowledgeable customer services reps are available to answer your questions within 24 hours.